Guide To Errors For VITAL 

911 SOFTWARE

Product: 911Software CreditLine

v 1.1 - 2/17/05

Note: it is always useful to check c:\911\data\ccv_log.txt for error messages 

Processor Support

Processor Support Contact Info

General Errors 

Guide to General Errors

VITAL Specific Errors 

ER: REC#0 R ACI

Usually indicated a problem with Acquirer BIN. Check that the Settlement Acquirer BIN and Authorization Acquirer BIN are the same and are CORRECT. Please call the processor to resolve.


ER: RE-ENTER

Usually indicated a problem with the setup, such as incorrect Time Zone. Make sure to check both the Authorization and Settlement Setup. Please call the processor to resolve.


ER: FAILURE HV

Usually indicated a problem with the setup, such as incorrect BIN number. Make sure to check both the Authorization and Settlement Setup.  Please call the processor to resolve.