Implementation of contactless EMV payments has been slow in the United States, but that could change in the next few years.

Change can be a difficult thing to facilitate and accept for some. For Americans in particular, replacing the tried and true magnetic strip cards with the more complex and unknown technology of EMV has been a sluggish, ongoing process compared to some other countries.

Adoption rates in the U.S. have increased vastly over recent years, but consumers were slow to initially accept the shift.

In the case of implementing contactless EMV payments technology a half-measure more advanced than standard EMV transactions, consumers are even more reluctant to adjust. 

But recent reports show that there could be large uptick in consumers and businesses employing contactless payments.

More hardware activation and card distribution on the horizon

Apple Pay, Android Pay, iWallet, and Samsung Pay have grown increasingly prevalent in the public consciousness and have paved the way for more widespread use of contactless payments.  According to Javelin, a research firm specializing in consumer transactions, payments spurred by those companies has led to EMV terminal manufacturers automatically adding contactless payment hardware into their machines for free.

"In the next wave of [EMV] card issuance, Javelin believes the speed and convenience offered by contactless EMV cards could be instrumental in gaining top-of-wallet status, as well as attracting and retaining more affluent customers," said Michael Moeser, Javelin's director of payments, retail and small business, in a company press release.

Even with the hardware already in place, that does not automatically mean businesses will immediately begin accepting contactless payments. The hardware has to be activated and as of 2015, only 21 percent of all U.S. establishments enabled that functionality. But Javelin estimated that by 2019, over one third of businesses in the country will welcome contactless payments.

According to CreditCards.com, technology analysis and research company ABI Research stated 25.7 million contactless cards were shipped in 2016. That number is expected to rise to just below 230 million by 2021.

Phil Sealy, a senior analyst at ABI Research, told CreditCards.com that cards typically have a three-year life span and since EMV cards were issued in 2014, many will need to be replaced in 2017 and the new cards will feature contactless chips.

Although the new cards will allow consumers to use contactless payments at the increasing number of businesses that will take them, there is no guarantee that that will indeed occur, at least right away. However, just as EMV technology took time for its influence to spread, so too will the public need more opportunities to adapt to the usage of contactless payments.

To learn more about implementing effective credit processing software, get in touch with 911 Software today.

Gas stations slow to implement EMV technology may experience credit card skimming at their pumps, as the criminal trend is increasing.

The deadline for gas stations to implement EMV technology was originally set for October. However, in December 2016, Visa and Mastercard announced they would push the deadline back by three years.

The deadline's extension came as a result of gas station operators expressing their frustrations because they would not be able to fully implement EMV systems into their pumps in time, according to Bloomberg. Many older pumps would need to be wholly replaced, and removed from their concrete bases. The estimated cost to replace these pumps is $30,000 per gas station.

"Criminals have increasingly replicated customer cards with magnetic strips"

High costs being paid by customers for lack of EMV technology

The costs involved with EMV implementation, and its delay, affect not only gas station operators but banks and customers as well.

EMV cards create a unique code for each transaction, making credit and debit cards much more secure than their magnet based counterparts, which have a set code that can be easily duplicated.

CreditCards.com reported, criminals have increasingly replicated customer cards with magnetic strips at pump stations using what are known as skimming devices. Thieves attach one or sometimes multiple illegal gadgets to the internal computing systems and POS card processing terminals at gas pumps. Once installed, the inconspicuous devices copy card information from each transaction at the pump and store it on a microchip that someone comes back to retrieve.

In more recent cases, criminals have used skimmers that wirelessly send card information to a mobile device via Bluetooth or SMS text, making it so that no one needs to fetch the equipment, according to Krebs On Security.

Fueling stations in particular make for easy targets because most pumps have not yet been fitted with EMV technology and they are used by scores of customers throughout the day.

"The devices are being found at small merchants, large merchants, urban, rural, new and old convenience stores, so nobody is exempt," said Kara Gunderson, point-of-sale manager for Citgo Petrolum Corp., to CreditCards.com.

Until the gas station EMV implementation deadline is surpassed in 2020, banks are responsible for covering any stolen funds from the use of magnetic strip cards. After the cutoff date, reimbursement falls in the hands of the station from which the theft originated.

The longer it takes gas stations to transition from magnetic strip readings to EMV technology, the more opportunities criminals have to take advantage of their customers.

To learn more about implementing effective credit processing software, get in touch with 911 Software today.

Moving past PCCharge needs to be a major consideration for businesses still using that system.

Verifone's PCCharge system was long a preferred choice of smaller merchants because of its many attractive factors. Ease of use, lack of a need to purchase and configure substantial amounts of external hardware, the ability to base the system on existing computers and other benefits all played into its popularity. Unfortunately, with support for PCCharge withdrawn in the face of issues with EMV compliance and Verifone's decision to focus on other products, small businesses need to prioritize a change from this card processing software to a more modern and secure alternative.

Why should businesses look past PCCharge? There are a number of reasons, including:

Lack of support and future upgrades

"PCCharge is no longer supported by Verifone."

PCCharge is no longer supported by Verifone. What does that mean for businesses? Technical issues that may have once been solved quickly through the support provided by Verifone can now linger, persist and grow worse over time. The lack of any official troubleshooting or expert guidance means PCCharge is vulnerable to a wide variety of issues that arise as other parts of a small business's IT infrastructure are upgraded, swapped out and otherwise changed.

Continuing to use any technology that is not supported by the provider is a risk for businesses. When it comes to the vital systems that handle credit and debit card payments, taking such a chance can lead to negative results in terms of efficiently processing transactions and keeping the related information secure.

Substantial security issues

The EMV standard has been in place for nearly all businesses, large and small, for close to two years. One factor behind the end of support and development for PCCharge was the need for the system to meet EMV regulations. That means businesses continuing to use this Verifone system are putting themselves at risk in terms of fraud concerns and associated financial consequences.

PCCharge is also no longer compliant with the Payment Card Industry Data Security Standard and the Payment Application Data Security Standard, which presents similar issues for businesses. A lack of compliance in this case means security issues.

Additionally, the system isn't in line with the latest changes to Secure Hash Algorithm 2, part of the Transport Layer Security protocol. That means further security issues – the last thing a business wants to deal with when it comes to payments.

To learn more about implementing effective credit processing software, get in touch with 911 Software today.

Payment security concerns need to be regularly addressed by businesses large and small.

The latest major, large-scale payments breach is one affecting Holiday Inn and other chains that fall under the InterContinental Hotels Group banner. That company is a major player in the hotel market, with Computerworld reporting more than 5,000 individual locations in 100 countries, along with at least eight lodging brands in its portfolio. With 1,175 locations affected by the breach of customer payment data, more than one in five of the organization's total holdings were affected.

The extent of the breach

"1,175 locations were affected by the breach of customer payment data."

Computerworld said cybercriminals targeted point-of-service software at the front desks of the hotels, using malware installed in those systems to access customers' payment information. The breach was first brought to the attention of the international hotel group in late 2016, according to industry journalist Brian Krebs.

The breach stretched from late September 2016 through late December of the same year, a statement from the hotel group said. While the business has no evidence of data being taken after the new year began, some hotels didn't have the malware removed from their systems until February and March. The breach stretched across the country, including nearly all U.S. states, the District of Columbia and Puerto Rico. States with the highest numbers of hotels affected included Texas, with 163, California, with 64, Florida, with 61, and Indiana, with 53, Computerworld said.

The investigation isn't and may not ever provide a complete accounting, as InterContinental Hotels Group cannot force franchisees to take part in the investigation and some declined to participate.

Krebs noted 2016 was an unfortunately busy year for hotels and payment data breaches, with nine major chains suffering their ill effects. In particular, Trump Hotels and White Lodging each had to deal with two separate breaches during the year. The common thread running through most of those incidents was the focus on the front desk and its payment systems. Similar to the InterContinental Hotels Group incident, hackers introduced malware into point-of-service systems and then captured the valuable and sensitive payment information.

A focus on safe and secure credit card payment software is vital for businesses of all sizes. The many negative consequences associated with a payment data breach are often hard to overcome, from reputational damage to a decline in customers visiting your business. To learn more about effective card payment processing security, talk to 911 Software today.

Credit and debit cards are a vital element of everyday transactions for many small businesses.

Small businesses have a lot on their plates. Considerations like effective payment processing software can fall by the wayside when there are immediately pressing matters to deal with. However, ignoring the need for a secure and effective channel for processing credit and debit card payments can result in a number of negative consequences, including lower revenue and lost business.

Tapping into growing consumer sentiment

An article in local Massachusetts paper The Salem News tapped into a nationwide issue: The slow progression of smaller businesses toward accepting payments via credit and debit card. While it's hard to properly count all the businesses across the country that don't take cards and other, newer forms of payment, there are still many merchants that have never accepted credit cards or had a single bad experience and haven't gone back.

"Businesses have to reassess their position on credit and debit card payments."

Why is that a problem for business owners? Because they miss out on a significant amount of sales. The cost of not accepting these payments was $100 million in 2012, according to Intuit, and overall consumer preference for card payments overall has only grown since then. While many smaller companies have made strides in terms of their payment processing choices, a lack of these tools still has a significant impact on the vast majority of such enterprises.

Cash won't go away completely anytime soon, but it's no longer the most popular method of payment. Consumers of all ages are moving toward credit and debit cards, and that trend isn't likely to reverse in the future. As that slow but steady change continues to occur, businesses have to reassess their position on credit and debit card payments.

One of the most significant factors for such companies in the past was the cost associated with processing these payments. While there is still a financial obligation associated with maintaining these systems, costs have generally gone down as the market for credit card processing has diversified and grown overall. A decision that might not have made sense 10 or 15 years ago could easily be much more attractive at this point, especially when consumer preferences for credit and debit cards are taken into account.

As more and more consumers look to pay with cards instead of cash, many businesses can't afford to avoid the issue any longer.

A data breach at quick-service restaurant chain Arby's had some serious consequences.

Data breaches are difficult for businesses to contend with, even more so when they have deficiencies in their compliance efforts or don't have secure payment processing software. The recent news of quick-service restaurant chain Arby's experiencing a significant attack is another reminder of how important it is for businesses of all sizes to prioritize data safety and the Payment Card Industry Data Security Standard. While final details have yet to be released related to the breach, USA Today said projections indicate 355,000 or more credit and debit cards may have been involved.

Cash register malware to blame

"More than 355,000 credit and debit cards may have been involved in the breach."

The restaurant company said it began an internal investigation into the unauthorized capture of payment data soon after it learned of the incident, according to a statement it provided to USA Today. Arby's brought in computer security specialists and coordinated with law enforcement to find the root cause of the attack, but not before hundreds of thousands of customers had sensitive payment information compromised. The breach was very similar to those that affected major retailers like Home Depot and Target in recent years, which also involved very large numbers of  customers.

Brian Krebs, digital security specialist, initially confirmed the story via sources at a number of banks and credit unions. He said Arby's indicated it had already remediated the breach as of early February. The company also said the Federal Bureau of Investigation had requested the company keep the news of the breach quiet when it was first discovered in mid-February.

Only Arby's corporate locations, which are managed directly by the company, were affected. Franchised stores, owned and operated individually or in groups by individuals outside of Arby's corporate structure, didn't suffer any damage from the breach.

Speaking with USA Today, Dan Berger, CEO of the National Association of Federally-Insured Credit Unions, said the increase of retail breaches should be a priority in terms of boosting security.

"Last year, the number of data breaches shattered all records and climbed 40 percent higher than reported in 2015 and there is no sign of the criminals letting up," Berger said to the paper. "In 2017, we have already hit 110 breaches, a 36 percent hike over the same time last year."

Despite the attention focused on large chains suffering data breaches, every retailer is potentially at risk for such an attack. Using secure credit card processing software and following compliance guidelines can mean the difference between exposure to a breach and being protected.

Some of the most compelling reasons behind EMV involve statistics. Let's take a look at a few important numbers surrounding the transition to EMV today.

EMV compliance is still a hot topic in the retail and financial services industry. Some organizations have yet to make the transition, and with consumers across the country holding EMV-compliant chip cards, now is the time to adopt this technology.

Some of the most compelling reasons behind EMV involve statistics. Let's take a look at a few important numbers surrounding the transition to EMV today:

9.9 percent CAGR: An expanding market

According to a new report from Market Research Hub, the global EMV point-of-sale terminal market is on track to expand at a compound annual growth rate of 9.9 percent through 2021. This growth is spurred not only by the push toward EMV compliance and adoption of EMV technology, but by contactless payments as well.

"It is well known that today's payment industry is ever-changing and with the increased penetration of contactless payments by consumers, payment gateways and network providers are adopting payment mechanisms involving cards which have become a key trend for market growth," Market Research Hub noted.

Contactless payments have contributed to growth in the EMV technology market. Contactless payments have contributed to growth in the EMV technology market.

600 million chip cards issued

CreditCards.com reported that more than 600 million chip cards have been issued thus far to American consumers. This includes 77 percent of credit cards and 38 percent of debit cards issued by September 2016.

2 million POS terminals

Today, only an approximate 38 percent of retailers are able to process EMV payments with the 2 million EMV-compliant POS terminals currently in place in the U.S. This means that there are still an estimated 15 million terminals in need of an upgrade, according to CreditCards.com. 

42 percent of retailers

Surprisingly, there are still some retailers that don't believe in the security benefits of EMV payment process. In fact, Ingram Micro Advisor reported that 42 percent do believe that EMV will make a difference in fraud protection, and the same amount do not.

"Hackers are now having a harder time creating knock-off payment cards."

For those still doubting the advantages of EMV, there are a few crucial things to understand. In addition to the chip itself, customers also enter their PIN for each transaction, further reducing the chances of fraudulent activity. EMV chips are much more secure than magnetic strips, and are much harder for cybercriminals to breach and reproduce. This means that hackers are now having a harder time creating knock-off payment cards with stolen credentials, reducing overall cases of fraud.

60 percent reduction in fraud

Proving the security benefits of EMV is this statistic released from Mastercard. The financial service provider found that fraud has been decreased by 60 percent in terms of dollars among the top five EMV-compliance merchants, PYMNTS reported.

EMV adoption is still underway, and there is no better time to make the switch than now.

The official liability shift isn't the only reason to put EMV payment processing in place. Your customers will appreciate it as well!

It has been over a year since the official EMV liability shift took place. The deadline, October 2015, signaled that businesses and retailers that don't have EMV in place will be liable for the costs of fraud, and not the financial institutions that support customer payment cards.

This was a big deal for the retail industry, as well as for any company that accepts credit and debit card payments. The shift represented the push that many organizations needed to invest in upgraded, EMV compliant point-of-sales systems.

And while adoption is still underway, there's one more factor to consider here: your customers. The official liability shift isn't the only reason to put EMV payment processing in place. Your customers will appreciate it as well! Let's take a look at just a few of the reasons consumers will thank you for enabling them to use their chip payment cards:

Dip or swipe?: Eliminate confusion once and for all

By now, we've all been on the receiving end of this situation: You approach the register, ready to pay for your merchandise. The cashier tells you your total, but when it comes time to pay, you see that the payment terminal accepts both swipe or dip, EMV-supported transactions. So should you swipe your card, as usual, or use the new dip slot for your EMV chip?

"Customers will thank you for eliminating the awkward confusion that can take place at checkout."

According to CBS, this scenario is more common than ever, and can be incredibly frustrating for customers. Currently, there are 5 million EMV-compliant payment terminals at American retail stores, but only 1 million of those accept chip payments.

If your store is EMV ready, you may have to coach your customers for their first few transactions ("Feel free to insert your card into the chip reader at the bottom of the terminal instead of swiping."), but eventually, they'll catch on. And they'll thank you for eliminating the awkward confusion that can take place at checkout.

Ensuring security: A step forward for data protection

Most customers are beginning to understand the need for more secure, EMV chip cards. Besides receiving information about the new chip feature from their bank or financial service provider, many consumers have heard stories about point-of-sales malware, retailers under attack by cybercriminals and the potential that exists for compromised customer payment cards.

EMV chip cards provide added security over magnetic strip payments. EMV chip cards provide added security over magnetic strip payments.

For these reasons, providing support for EMV payment card processes can signal your business's commitment to your clients' data security. While many card holders know that EMV chip cards are safer and can help better protect their personal information, they may not know the details behind the new payment processing technology, and that's OK. But you'll know that by accepting EMV chip cards, you're helping to put in place a multipronged payment card security system that seeks to eliminate fraud. According to EMV Connection, EMV boosts the security of payments by authenticating the card itself, the cardholder, as well as the individual transaction, and it makes it nearly impossible to duplicate a card for counterfeit activity.

Overall, EMV payment processes has much to offer today's retailers and service providers. Although the shift in liability is as good a reason as any to make the transition, the appreciate of your customers is another compelling factor to keep in mind.

There are several compelling reasons to make the switch to EMV. Let's take a look at just a few of the ways it can pay to have EMV systems in place within your business.

In recent years, the threats impacting retailers' point-of-sales systems have only increased in sophistication and complexity. Now, hackers utilize an array of different strategies in an attempt to capture customer information for malicious and fraudulent purposes. At the same time, it's up to businesses to work to ensure that this doesn't happen and that consumers' sensitive data is properly safeguarded.

Recently, the financial service industry took a significant step to better protect shoppers and their credit and debit transactions with EMV chip technology. EMV – Europay, Mastercard and Visa – became a new global standard, and an Oct. 1, 2015, deadline was put in place to spur retailers and financial service providers to leverage the new payment processes approach.

Although it's been more than a year since this deadline has passed – which officially shifted the liability for payment card to the least-EMV compliant party – many retailers still don't have the ability to allow customers to utilize their EMV chip cards.

There are several compelling reasons to make the switch to EMV. Let's take a look at just a few of the ways it can pay to have EMV systems in place within your business:

1) More consumers than ever have EMV credit and debit cards

According to statistics gathered by CreditCards.com, a considerable number of consumers now have EMV-compliant payment cards, providing them with higher security when allowed to pay with the chip at retail points of sale:

  • As of fall 2016, an estimated 77 percent of American-issued credit cards had EMV chip technology in place.
  • In addition, 38 percent of U.S. debit cards were EMV compliant.
  • Overall, about 600 million EMV chip payment cards have been issued to American consumers.

When these were issued by financial service providers, many customers also received information about the new chip technology and the security benefits it could provide. What's more, as many consumers are now aware of the mounting threats targeting the retail sector, they'll be looking to retailers to allow them to utilize their new EMV-compliant chip cards.

EMV compliance is now more important and beneficial than ever. EMV compliance is now more important and beneficial than ever.

2) Your business will be in good company

In addition to consumers, a significant number of retailers are now using POS solutions that support EMV technology. CreditCards.com found that 15 million POS systems were in need of an upgrade for EMV compliance, and since then, about 38 percent have been successfully upgraded. 

"Together, the chip card and chip-enabled terminal form a system that helps reduce counterfeiting, as well as prevent payment card fraud and its associated costs," Entrepreneur contributor Tyler Vaughey wrote.

3) Demonstrate a commitment to security

"Many consumers, as well as retailers, are aware that EMV chip cards can be beneficial to security."

As noted, many consumers, as well as retailers, are aware that EMV chip cards can be beneficial to security. In this way, having an EMV-compliant payment processing portal in place within your business shows your customers that your organization is committed to security and the protection of sensitive transaction information.

"Chip technology, with or without a PIN, prevents counterfeit fraud, which represents the biggest category of payment card fraud in the U.S.," ComputerWorld contributor Jaikumar Vijayan wrote.

What's more, due to the high publicity of payment card-related breaches in the news lately – which can considerably damage the reputation of the victim company – some customers may be hesitant to utilize less secure forms of payment. Vaughey pointed out that EMV technology and the acceptance of chip-enabled cards can be a beneficial way to quell these concerns. This is true even for businesses that have never had a security incident in the past – EMV payment processes helps put customers at ease when they utilize their credit or debit cards.

4) Prevent costs related to liability

The October 2015 deadline introduced an important shift within the financial services and retail industries. After this date, any service provider found to be noncompliant with EMV is responsible for fraudulent transactions. In other words, if your business is the victim of a security breach that impacts your customers and you did not implement an EMV chip reader, your organization has to cover any fraudulent activity – not the bank backing the compromised payment card.

"[B]usinesses that do not have EMV-enabled systems may be held liable for certain fraudulent transactions," Vaughey wrote. "We know that every dollar counts to keeping a small business running and successful. Why put those dollars at risk when you can avoid the liability?"

Overall, there are a range of reasons EMV compliance makes sense for today's businesses and the security of their customers. To find out more, contact the experts at 911 Software today.

EMV might be a precursor for widespread mobile payments.

Even as EMV technology picks up steam, a new payment option is on the horizon.

More and more consumers are gravitating toward mobile payments, and that trend doesn't seem to be slowing down in 2017. Experts from the World Economic Forum predict that mobile payments will grow in popularity as consumers comfortable with the idea of using them. But users have EMV technology to thank for opening up this new form of payment.

The reason EMV chip card processors and mobile transactions are linked is because both mediums use near field communication technology, according to MediaPost. This technology allows mobile phones to communicate with a card processing terminal when they're in close proximity to each other, the source noted. As EMV card readers become more widespread, mobile payments will have a greater opportunity to flourish as well because of NFC technology.

This means that while EMV card processors will be an important retail for a long time, business owners might also need to be thinking about whether they are ready for mobile transactions. If not, retailers might be viewed by consumers as behind the times.

"They need to be where, and to the extent that customers want to pay via [their mobile phone] – and some surely will – they need to be present," David Bell, a marketing professor at the Wharton School of Business, told Knowledge at Wharton.

And retailers will definitely want to get in on the action. Mobile payments are expected to be responsible for $1 trillion in global sales in 2017, according to a report from the International Data Corp. That marks a whopping 124 percent increase from the previous year. Retailers need to stay alert during the ongoing EMV transition as well as keeping an eye on the future of payment processing.

EMV chip card processors will likely get faster in 2017.

Although EMV cards offer enhanced security for retailers and consumers, some have noticed it takes a little while longer to process payments.

Retailers around the country have adopted EMV chip credit card processors to shield themselves from liability if fraud should occur. These cards offer significant protection against fraud during card-present transactions, but some people have complained about a slightly increased wait time at the checkout counter.

EMV cards do take a little bit longer to process because chip cards transmit an encrypted code that changes with every new transaction, Petoskey News Reported. Although these transactions typically only take a few seconds longer to finish than a swipe purchase, many customer have not been shy about voicing their displeasure with the increased wait time.

Because of EMV cards, the average consumer will spend an additional five-and-a-half hours in the checkout line in 2016, according to a report from payment processing company Cayan. Altogether customers will spend an extra 116 million hours in line due to EMV delays, the source noted. But the slower checkout times have less to do with EMV technology itself and more to do with the nature of a particular business, according to Banking Exchange.

"If you are in a fast-paced, high volume market, a slow speed of transaction will be a detrimental part of it," Sherif Samy, managing director of transaction security operations at Underwriters Laboratory, told Banking Exchange. "If you are in a merchant environment and you would like a dialog with the consumer, then it is less critical. We can't generalize EMV speed of transactions."

Visa and Mastercard – two major companies pushing for EMV adoption – announced earlier this year that were working on technology improvements that should reduce the amount of time it takes to complete an EMV payment. 

Identity thieves are moving to the internet to steal sensitive information.

EMV is making it harder for criminals to steal data at point of sale, so they're going online.

As EMV-enabled credit cards continue to make their way into the mainstream, credit card hackers are finding other ways to steal individuals' sensitive information. In 2017, the most likely avenue of success for these thieves is on the internet.

Experts predict hackers will increasingly use viruses such as malware, ransomware and botnets to trick users into relinquishing their personal information through the guise of a password update or some other deception, according to USA Today. Hackers will also increasingly target mobile phones as a way to steal data as more shoppers begin to make purchase through their smartphones. And it seems like many experts aren't confident in retailers' ability to stop such attacks.

According to the Tenable Network's 2017 Global Cybersecurity Assurance Report Card, overall confidence about the current state of cybersecurity came in at 70 percent in 2016, which marks a 6 percent decline from the previous year. Confidence of those surveyed to assess potential cybersecurity risks scored even lower at 61 percent, which represents a 12 percent drop from the previous survey.

"Based on these numbers, people aren't very good at finding out what their vulnerabilities are, but when they do find them, they're really good at patching them," Cris Thomas, a strategist at Tenable, told CSO.

The health care and education industries displayed the lowest confidence in their ability to combat cyberattacks, in addition to the government. Each of these sectors received a D on the cybersecurity report card. Coming in with the highest score was the retail industry, which received a C. As EMV helps beef up security for card-present transactions, business owners also need to be thinking about this online threat in 2017.

Mobile sales will be the next frontier for credit card fraud.

As retailers become more savvy at catching point-of-sale credit card fraud, identity thieves are flocking to the internet to commit their crimes.

Between the Black Friday holiday shopping weekend in 2015 and 2016, experts have seen a 20 percent increase in online retail credit fraud, according to research firm iovation. Many pundits see this as a natural reaction to the adoption of EMV card readers by many retailers, which makes it much harder for thieves to conduct fraud in stores, according to Claims Journal. But approximately one year after many retailers began implementing EMV chip card readers, it's clear hackers have found a new way to steal personal information.

"The shift from in-person card fraud to card-not-present fraud shows that cybercriminals are quick to shift the focus of their scams," Scott Waddell, iovation's chief technology officer, said in a statement. "Much like EMV became a major weapon for in-person merchants, new authentication approaches will be the antidote to curb this new trend."

It is estimated that online fraud will cost retailers $7.2 billion by the end of 2020, according to Aite Group, which conducted research with iovation.

In the meantime, retailers should still take steps to beef up their online security to help reduce the instances of fraud on their site as much as possible. Some easy changes retailers can make to how they process online transactions include limiting the number of attempts individuals have to input sensitive information or integrating 3-D secure technologies to help monitor suspicious online activity, according to Inc.

Looking to the future, retailers should also be thinking about how to protect against fraud from mobile transactions because shopping from a smartphone is becoming increasingly popular among consumers. According to iovation's analysis, 55 percent of sales from Black Friday to Cyber Monday in 2016 were made from a mobile phone or tablet.

Smart POS systems could potentially influence an entire restaurant.

Keeping your restaurant up to date with the latest technologies can be an important step in staying viable. Among many different trends, there's a notable thread of smart tablets and touchscreens making interactions simple.

We can see this both in front-of-house payments and other POS functions, like the important work needed to manage the kitchen. A POS combines all of these things in one for a more central approach to harnessing consumer data.

In some cases, the POS can influence developments beyond a single store, as franchises benefit from the same web tools. With so many possible innovations coming to the restaurant sector, keeping developments organized may be the start of necessary change at a location.

Much discussion around the future of technology involves automation. While we very well may be moving toward a world where common appliances "think" on their own, managers need to meet their needs now. To do this, the proper solution can be both fast enough and all-encompassing to be efficient, yet still familiar and easy to use.

Eventually, the Internet of Things and other advances may reduce the time it takes to get particular tasks going. When all that's needed is a certain action performed at a specific time, programmable devices may get the job done.

What this focus should show restaurants, though, is the influence that data and smart systems have on different processes. At the heart of it all is the POS, which is why this system's essential functions need to be secure, effective and up to date.

Merchants can use 911 Software's CreditLine program for a simplified approach to POS terminals. With merchant-friendly rates, customization and security, this can be a major answer to current issues with credit card processing software.

Some skimming devices are reportedly installed inside gas pumps themselves.

While they promote easy payment, gas station pumps can still pose danger to payment card users. Likewise, business owners have to feel secure about the payment system at their location. True protection comes from up-to-date credit card POS software as well as best practices during operation. ABC affiliate WFAA recently reported on some newly-discovered skimmers in Dallas, Texas.

The story pointed to some disturbing truths about the nature of skimming technology. In the past, one of the ways to test for tampering with terminals has been to physically investigate the unit itself. The source said that skimmers found in local pumps this summer were installed inside.

This is partly possible because a single key can grant access to multiple gas pumps, leaving several locations open to suspicious activity. The police reportedly have not determined how long the skimming devices were in place, and Financial Crimes Unit Lieutenant Tony Crawford described the amount of effort that's gone into this latest type of crime.

"They're taking steps to make sure there's no fingerprints on the deal by shrink wrapping," Crawford said. "They're sophisticated. They know what they're doing."

Krebs on Security took a close look at skimming devices last November. It said that Bluetooth technology allows criminals to obtain card data remotely after the device has gathered it. In some cases, the devices can use text messages to transmit card numbers. Either way, the trend shows thieves being increasingly hands-off when it comes to targeting card information.

Contacting 911 Software allows companies access to CreditLine, a PCI-friendly data processing solution that will help you satisfy operational needs. Follow industry standards and remain compatible by using our service. If you have questions about using it after installation, you can count on our responsive customer service as well.

Grocery stores can pay attention to  new technological trends as they evolve.

Like many retail businesses, grocery chains can win customers over by providing a satisfying checkout experience. With a reliable POS card processing system at their core, businesses can stay efficient and focus specifically on their goals as current trends evolve. Progressive Grocer recently looked at the rise of the grocery store chain Wegmans Food Markets and what it has done right to stay in business for 100 years.

While it has a relatively modest range, with stores in only six eastern and northeastern states, PG argued that the chain has been "raising the food retailing bar" for both customers and employees. The source attributed this to a number of factors: good company culture, a "rock-solid" foundation, innovation and the guiding hand of family CEO Danny Wegman were all mentioned.

For others in the same business, Wegmans' success may be a sign of what to focus on in the future. Danny Wegman recently spoke to the Richmond Times-Dispatch about the way the company has responded to change.

"I think the traditional supermarket business is changing and, in fact, we believe that so much that our store will certainly be quite different from anybody's in the market," Wegman said. "Because we believe that people will want us to do more and more. And that's why we make a lot of meals in our stores for our customers."

Being open to new changes can involve choosing the right payment card processors. With adaptable solutions, businesses can work on their own expansion and try to maximize customer satisfaction. Strengthening the POS can be a tall order but ultimately worth it if the outcome is a better industry presence. Use 911 Software for help with meeting new demands.

The number of chip-based credit card reader merchants is still set to grow, one Mastercard representative said.

There are just a few months until October, which will signal a full year since the merchant transition to EMV cards began. In that time, there have been several comments on the pros and cons of the rollout, with some businesses struggling to set up their terminals successfully to match customer demand.

PYMNTS recently spoke to Mastercard's Senior Vice President of EMV Product Delivery, Chiro Aikat, about the results of the EMV chip-based changeover. Despite the difficulties with setting up these systems, he did mention the trend's positive growth during the past year, considering how new this is to the U.S marketplace.

"There's a lot of noise in the system," Aikat said "We as an industry sometimes need to take a step back and think about the growth rate we are seeing nine months into the liability shift for one of the most complex and largest markets to migrate, this is some great progress. We are on the right track." According to the same source, that includes an 88 percent jump in chip-card use among consumers, with 1.7 million Mastercard merchants accepting chip payments.

However, USA Today reports that just 30 percent of retailers have EMV processing hardware in place, and that the cost issues of upgrading continue to be a deterrent to smaller businesses. The recent device adoption statistics could show possible resilience or more changes that still need to occur.

Either way, merchants can look for the credit processing software that will keep data safe and system-compatible. Contact 911 Software for solutions that will enable you to keep up with expectations within the industry.

Shoppers may be ready for chip card-enabled systems that aren't there.

Consumers with chip-enhanced cards are still likely to see a discouraging sight at the checkout: a small sign or piece of tape covering up the slot on the keypad where the card is supposed to go. While it's not news that this is the case, small businesses may still face disappointed customers when the chip capabilities don't work. To make up for this fact, managers and store owners may prefer to modernize their POS terminals with newer, state-of-the-art software.

While there are several reasons behind the persistent EMV card scanner adoption lag, the most obvious, according to Quartz, is a cost issue. The source said that smaller businesses don't have the same means or motivation to upgrade as bigger companies and chains. For these businesses, the effort it takes to stay compliant and still meet customer needs could pose a larger strain.

Despite these problems, Quartz also cited another issue with EMV use: lack of knowledge. In a way, this seems to follow previous statistics. Last August, before the EMV rollout deadline in October, Wells Fargo reported that the majority of small businesses (68 percent) were not aware of the then-impending rollout. Even among those who could accept EMV cards, 27 percent either didn't have confidence that they would or refused to respond to questioning.

It's clear that having the right credit card payment software, while important, isn't enough to ensure customer satisfaction. Knowledge is also needed, and 911 Software provides experienced support alongside high quality solutions.

With both of these, user businesses will feel more secure when they update their payment systems and will be prepared to work around other terminal concerns. Usability and security are both crucial for an optimal POS.

Younger shoppers represent an important piece of the consumer puzzle for retailers.

Preparing for the pace of modern business can be a tall order for new entities. With the right card processing software solutions from the beginning, retailers could be in a better place to grow and keep up with evolving customer and company expectations. Your own business might also depend upon the changes in what a sophisticated POS system can do. New opportunities may open up better chances for your business to improve.

It can be a tricky time for new retailers to enter the market, given the challenges facing existing ones. In a Forbes article published this January, contributor Walter Loeb explained some of the trends that may require retail store owners to "restructure" this year. One of these is the rise of Millennials as an important demographic, given their approach to shopping and preference to "own less and lease more."

Millennials respond to good service and do research on the Internet before making a major purchase," Loeb wrote. "They are 'real-time' consumers, shopping for today's needs and waiting until the last minute to shop for tomorrow's events."

Part of the appeal of the smart POS is its ability to handle important tasks in a simple, efficient system in-store. An Accenture study looked at the shopping habits of 1,707 Millennials around the world. (unfinished sentence) The source said this group will represent 30 percent of all retail sales by 2020 and account for $1.4 trillion in annual spending.

Though new businesses will have more than just Millennials to be aware of, this group represents a specific reason to upgrade software and look critically at all POS systems. Contact us today to learn more information about CreditLine and the benefits of credit card processors.

According to one study, some states were particularly vulnerable to credit card fraud last year.

Without being too alarmed, merchants may still have to rethink their credit card payment software choices with security in mind. A new study from Value Penguin appears to show credit card fraud on the rise for 2016, and business customers can use this as a launching point to rethink their own systems even if they have yet to see any fraud activity themselves.

The source specifically compiled fraud rates for each state throughout the country as of last year. According to this rank, California reported more than 12,800 cases, the highest of any state compared to the 69,954 fraud reports noted nationwide. However, Florida beat California in terms of events per capita, with 42.54 fraud complaints for every 100,000 residents.

Based on these statistics, 2015 is notable for showing a 41 percent jump in the number of complaints over the previous year. Despite this, the Value Penguin study also predicted a shift toward more online fraud with the growing use of chip-enabled EMV cards.

Preventing fraud at the point of sale can be part of a growing move toward compliance with industry standards. A point of sale news piece from earlier this month said that 80 percent of Mastercard's American customer base uses credit cards with chips. Mastercard also claimed that credit card fraud at its "top 5 EMV-enabled merchants" has dropped by more than 60 percent.

With 911 Software's CreditLine solution, merchants can process payments with expert security knowledge for better customer support. When users know they can rely on you for safe payments, they may be more likely to come back again and again. Send us a message today to learn more about our high quality, customizable offerings.