2007.08.30 - 911 Software Support Alert

AMEX CAPN COMPLIANCE UPDATE

Follow these simple steps to ensure that your customers are compliant with the latest AMEX CAPN initiative:

• All dial-up customers must switch back to default processor routed AMEX processing (AMEX split-dial is being replaced by IP). 

See Removing_AMEX_Split-Dial for instructions on removing AMEX split-dial.

• IP customers using split-dial AMEX setups (auth and/or settle) must upgrade to 3.03.13 SP3, apply for an AMEX IP account and replace AMEX split-dial setup with AMEX IP auth and settle setups

See Setup documentation here: AMEX_IP Setup

• Customers that are not using Amex split-dial are already compliant and do not need to take additional steps.

• Failure to comply with AMEX CAPN guidelines will result in additional fees being charged by AMEX. See http://911software.com/credit_card_processing_software/index.php?title=AMEX_CAPN_Compliance for more info.