According to 2014 information from Consumer Payments, more than 30 percent of surveyed consumers use credit cards to make payments at supermarkets, with a full 50 percent using debit cards. Because of this, these stores need to develop processing systems that are compliant with regulations, convenient for buyers and easy to install and implement.
Retail businesses in all industries are facing challenges from EMV conversion, credit card fraud risks and other perils. Here are a few tips to help large grocery stores in particular manage credit cards effectively to better satisfy their own usage trends as well as customer needs.
- Be vigilant in the hunt for skimmers: Constantly check the credit card processing equipment you use to ensure it's free of skimming technology. This can include regularly checking the software itself and the physical terminal. Supermarket businesses should also improve network security, as Hannaford said it would do in response to after a breach exposed more than 4 million numbers.
- Distinguish between employees: Supermarkets can include a wide range of different workers using the same equipment. Managing separate accounts and profiles is essential to prevent security hazards, but can also help better facilitate POS system use in general.
- Maintain consistency: Major grocery chains can be convoluted, stretching over multiple states and including many locations. Even if conversion to a new system requires some time, maintaining similar practices and systems may prove useful in combating security problems and following PCI requirements.
- Optimize inventory management: Flexible POS systems will grant your company the chance to better manage product. Updating inventory changes in-system quickly and regularly improves accountability, leading to an accurate way to monitor the effects of purchases. A simple interface can also remove the possible barriers to accessing this necessary information.
Getting the most out of versatile credit card processing software could lead grocery stores to better serve their customers.